Frequently asked questions
What is The Atelier?
The Atelier is an internationally renowned luxury fashion house dedicated to exceptional craftsmanship, refined design, and personalised service. Each creation reflects a commitment to artistry, timeless elegance, and meticulous attention to detail. The brand offers four main fashion lines: The Bridal by The Atelier, The Atelier Couture, The Rêve by The Atelier, and The Atelier Ready-to-Wear.
What is Professor Jimmy Choo’s affiliation with The Atelier?
Professor Datuk Jimmy Choo, OBE, is the Creative Director and Principal Designer of The Atelier. He is a globally recognized fashion designer, famed for creating exquisite couture shoes worn by royalty, celebrities, and pop stars. Since joining The Atelier in 2017, he has guided the brand’s creative vision, ensuring every design embodies artistry, craftsmanship, and elegance.
Where are The Atelier products made?
All pieces are crafted by our in-house production teams in Malaysia and Shanghai, using premium materials sourced responsibly from around the world. This applies to both ready-to-wear and couture pieces.
Can I purchase a gown or wedding dress?
Yes. Couture gowns and bridal dresses are available through www.theateliercouture.com, To order, please contact the boutique directly to speak with a member of our team.
Can I purchase ready-to-wear outside the UK or at stockists?
The Atelier ready-to-wear collection is available exclusively at our boutiques in London, Malaysia, Shanghai, and Taiwan. Bridal and couture pieces are available at select international stockists, Please contact us for details.
Shipping & Delivery
Where does The Atelier deliver?
We offer worldwide shipping. Delivery options and costs are shown at checkout.
How long does delivery take?
International deliveries typically take 7-10 business days.
Can I pick up my order in-store?
Orders may be collected from our London boutique if Boutique Pickup is selected at checkout.
Returns & Exchanges
Can I return an item purchased online?
Yes, eligible items may be returned within 14 days of delivery, in their original condition, unworn, and with all tags attached., See our Returns & Exchanges Policy.
Are there exceptions to the return policy?
Personalised or made-to-order items, as well as certain accessories or intimate pieces, cannot be returned or exchanged for hygiene reasons.
When will I receive my refund?
Refunds are processed within 14 business days after receiving and inspecting the returned item.
Appointments & In-Store Services
Can I request a private appointment?
Yes, for visits to our London boutique, you can book a private appointment through the Book an Appointment section., For other boutiques in Malaysia, Shanghai, or Taiwan, please contact us directly.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Product Care & Repairs
How should I care for my Atelier pieces?
Each item includes specific care instructions. We recommend professional cleaning and storing in garment bags when not in use.
Does The Atelier offer repair services?
Yes, You can reach out to the boutique directly, We will assess your item to determine if repair or restoration is possible.
Payment & Security
Which payment methods are accepted?
We accept all major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
Is it safe to shop on the website?
Yes. All transactions are encrypted via SSL technology, and payment details are not stored on our servers.
When will my payment be charged?
Your payment is processed once your order is confirmed and ready for dispatch.