RETURNS & EXCHANGES POLICY
At The Atelier Couture, each garment is crafted with care and precision. We hope you love your piece, but if you need to make a return or exchange, we are here to assist you with a seamless and transparent process.
Eligibility
We accept returns and exchanges within 14 days of the delivery date.
To be eligible, items must be:
- In their original condition, unworn, unwashed, and unaltered.
- Free from makeup marks, perfume, or any signs of wear.
- Returned with all original tags, labels, and packaging (including dust bags or belts, where provided).
Items that do not meet these conditions may not be accepted and will be returned to the customer.
Exclusions
- Custom orders, made-to-measure pieces, and items marked as final sale are not eligible for return or exchange.
- Delivery charges are non-refundable.
Return Fee
- A return processing fee of £9.95 (or equivalent in your local currency) will be deducted from your refund amount.
- This fee covers the cost of return shipping and processing your request.
Processing
Refunds will be processed within 7 business days of receiving the returned item(s) and will be credited back to the original payment method. Please allow up to 10 working days for the refunded amount to appear on your statement.
Should you have any questions or concerns about the process, please feel free to reach out to our team at londoninfo@theateliercouture.com.